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frequently asked questions

 

gowns - faq

  • Gowns are made-to-order in standard sizes and will require alterations for the perfect fit. The lead time for alterations will depend on where you choose to have your wedding dress tailored.

    • Our Platinum Experience includes the complete package: ordering your wedding dress and in-house tailoring and alterations with our owner and designer, Jin, and her team. Enjoy personalized attention and expertise to ensure your dress fits perfectly for your special day. This requires a minimum lead time of 8 months.  Alterations start at a minimum of $2,000 and can go up to $5,000, depending on the intricacy of the dress, and only offered at our San Francisco location.

    • The standard lead time to order a dress is 4.5 to 6 months.  Depending on the designer, some gowns can be ordered more quickly, though this may incur a rush fee.   At the time of purchase, we’ll provide recommendations for tailoring and alterations to ensure your dress fits perfectly. We recommend a minimum lead time of 3 months for other tailors to allow ample time for any adjustments needed. However, keep in mind that this timeline may vary depending on the tailor's schedule.

  • San Francisco Location: Yes, tailoring is exclusively offered for clients who have purchased a dress from us, with a minimum lead time of 8 months. For event dates sooner than our average, we can provide tailoring recommendations and/or add you to our waiting list based on your event date. Each client will personally work with Jin Wang, which includes two fittings at our bridal studio. Alterations start at a minimum of $2,000 and can go up to $5,000, depending on the intricacy of the dress.  Learn more about our Tailoring process.

    Austin Location: Tailoring and alterations are unavailable; however, we’re happy to provide recommendations at the time of purchase.

  • Bridal Gowns range from $4,000 - $25,000. Majority of our gowns average $5,000 - $10,000. 

    Second Looks (Reception or After Party Dresses) start at $2,500 and up.

    Evening Gowns for Mothers’ average $3,000 - $7,000

appointments - faq

  • First appointments are an hour. You will get to walk through our showroom to see the gowns live and select a few gowns to try on, your consultant may recommend a couple styles for you as well. While we don’t limit the number of gowns, most brides are able to try on about 7-9 gowns within the duration of the appointment. We recommend leaving a little extra time at the end, to retry on your favorite dress!

  • We recommend wearing nude undergarments. We do provide shoes for trying on the gowns. You are welcomed to bring your own shoes, and bra (the strapless bra may not be necessary - depending on the neckline of the gowns you’re trying on).

  • Max of 4 Guests.

  • Our sample gowns available to try on, range from size 6-10, but the majority of the gowns are size 8-10.

    Note: For trunkshow gowns that are here for special events (not our own samples), the sizes we receive varies by designer, ranging between size 2-10 in bridal (average 4-6 in bridal).

    However, gowns can be ordered in various sizes, to be determined at the time of purchase when we take your measurements. Size range depends on the designer. For size 16 and up, there is a special size fee.

  • San Francisco location - There is a $50.00 appointment fee for each appointment which reserves a fitting room and a bridal consultant to assist you in finding your dress.

    Austin, Tx location - No appointment fee.

 
 

 

other - faq

  • Email us to start the process! We typically need 2-3 weeks to coordinate a time for the dress for an appointment. There is a shipping fee ranging from $100-$400. Currently, we can request sample gowns from these designers: Costarellos, Katherine Tash, Giambattista Valli, Lela Rose, Liz Martinez, Peter Langner, Naeem Khan, and Weilu Fresolone.

  • Yes, these gowns are available immediately, perfect for event dates coming up soon (5 months or less). These are showroom sample gowns, so they are not new (unless specified), may have some imperfections, and are sold as is. With this in mind we have factored in a discount. For more information and to see the options available, visit our sample sale page.

  • Here is a helpful article from brides.com. Visit our trunkshows page for upcoming events. Trunkshow sample gown sizes vary by each designer.

  • All sales are Final. All transactions are Final. No returns, No refunds, No exchanges.